Coverart for item
The Resource Achieving service excellence : maximizing enterprise performance through innovation and technology, C.M. Chang

Achieving service excellence : maximizing enterprise performance through innovation and technology, C.M. Chang

Label
Achieving service excellence : maximizing enterprise performance through innovation and technology
Title
Achieving service excellence
Title remainder
maximizing enterprise performance through innovation and technology
Statement of responsibility
C.M. Chang
Creator
Author
Subject
Genre
Language
eng
Summary
As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services, namely, enhancing the strategic differentiation and operational excellence of their service enterprises; obviously, these executives and their employees need to develop the knowledge and skills required to achieve such success. This book discusses actionable methodologies needed to generate creative ideas, including deciding on which ones to pursue, how to justify projects financially, how to manage the development projects for innovative services, how to reach out to customers, and how to offer them superior service support
Member of
Cataloging source
NYBEP
http://library.link/vocab/creatorDate
1935-
http://library.link/vocab/creatorName
Chang, C. M.
Dewey number
338.4
Index
index present
Language note
English
LC call number
HD9980.5
LC item number
.C422 2014
Literary form
non fiction
Nature of contents
  • dictionaries
  • abstracts summaries
  • bibliography
Series statement
Service systems and innovations in business and society collection,
http://library.link/vocab/subjectName
  • Service industries
  • BUSINESS & ECONOMICS
  • Service industries
Target audience
  • adult
  • specialized
Label
Achieving service excellence : maximizing enterprise performance through innovation and technology, C.M. Chang
Instantiates
Publication
Copyright
Note
  • Title from PDF title page (viewed January 4, 2014)
  • Part of: 2013 digital library
Bibliography note
Includes bibliographical references (pages 121-126) and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Preface -- 1. Service growth -- 2. Strategic differentiation -- 3. Operational excellence -- 4. Take charge, conclusions -- Notes -- References -- Index
Control code
867482182
Edition
First edition.
Extent
1 online resource (1 PDF (xiv, 130 pages)).
Form of item
online
Isbn
9781606495452
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
http://library.link/vocab/ext/overdrive/overdriveId
cl0500000901
Specific material designation
remote
System control number
(OCoLC)867482182
Label
Achieving service excellence : maximizing enterprise performance through innovation and technology, C.M. Chang
Publication
Copyright
Note
  • Title from PDF title page (viewed January 4, 2014)
  • Part of: 2013 digital library
Bibliography note
Includes bibliographical references (pages 121-126) and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Preface -- 1. Service growth -- 2. Strategic differentiation -- 3. Operational excellence -- 4. Take charge, conclusions -- Notes -- References -- Index
Control code
867482182
Edition
First edition.
Extent
1 online resource (1 PDF (xiv, 130 pages)).
Form of item
online
Isbn
9781606495452
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
http://library.link/vocab/ext/overdrive/overdriveId
cl0500000901
Specific material designation
remote
System control number
(OCoLC)867482182

Library Locations

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      400 West 14th Street, Rolla, MO, 65409, US
      37.955220 -91.772210
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