The Resource Benchmarking in Services : Volume 13, Issue 3
Benchmarking in Services : Volume 13, Issue 3
Resource Information
The item Benchmarking in Services : Volume 13, Issue 3 represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in Missouri University of Science & Technology Library.This item is available to borrow from 1 library branch.
Resource Information
The item Benchmarking in Services : Volume 13, Issue 3 represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in Missouri University of Science & Technology Library.
This item is available to borrow from 1 library branch.
- Summary
- Benchmarking is defined as "an improvement process in which a company measures its performance against that of best-in-class companies, determines how those companies achieved their performance levels, and uses the information to improve its own performance." (Bemowski, 1992, p. 20). Under the best of circumstances, benchmarking can be difficult, time-consuming, and costly. Service benchmarking is made more difficult than benchmarking in manufacturing because it appears that those things which are important to the customer may differ significantly from one service industry to another (Sower
- Language
- eng
- Extent
- 1 online resource (163 pages)
- Contents
-
- Understanding the challenges of implementing best practices in hospitality and tourism SMEsBenchmarking customer service on the internet: best practices from family businesses; Success factors for achieving high service revenues in manufacturing companies
- Isbn
- 9781846630293
- Label
- Benchmarking in Services : Volume 13, Issue 3
- Title
- Benchmarking in Services
- Title remainder
- Volume 13, Issue 3
- Language
- eng
- Summary
- Benchmarking is defined as "an improvement process in which a company measures its performance against that of best-in-class companies, determines how those companies achieved their performance levels, and uses the information to improve its own performance." (Bemowski, 1992, p. 20). Under the best of circumstances, benchmarking can be difficult, time-consuming, and costly. Service benchmarking is made more difficult than benchmarking in manufacturing because it appears that those things which are important to the customer may differ significantly from one service industry to another (Sower
- Cataloging source
- EBLCP
- http://library.link/vocab/creatorName
- Motwani, Jaideep
- Dewey number
- 658/.562
- Index
- no index present
- LC call number
- HD62.15.B463 2006eb
- Literary form
- non fiction
- Nature of contents
- dictionaries
- http://library.link/vocab/relatedWorkOrContributorName
- Sower, Victor E
- http://library.link/vocab/subjectName
-
- Benchmarking (Management)
- Total quality management
- Benchmarking (Management)
- Total quality management
- Label
- Benchmarking in Services : Volume 13, Issue 3
- Carrier category
- online resource
- Carrier category code
-
- cr
- Carrier MARC source
- rdacarrier
- Color
- mixed
- Content category
- text
- Content type code
-
- txt
- Content type MARC source
- rdacontent
- Contents
- Understanding the challenges of implementing best practices in hospitality and tourism SMEsBenchmarking customer service on the internet: best practices from family businesses; Success factors for achieving high service revenues in manufacturing companies
- Control code
- 475992326
- Dimensions
- unknown
- Extent
- 1 online resource (163 pages)
- Form of item
- online
- Isbn
- 9781846630293
- Media category
- computer
- Media MARC source
- rdamedia
- Media type code
-
- c
- Specific material designation
- remote
- System control number
- (OCoLC)475992326
- Label
- Benchmarking in Services : Volume 13, Issue 3
- Carrier category
- online resource
- Carrier category code
-
- cr
- Carrier MARC source
- rdacarrier
- Color
- mixed
- Content category
- text
- Content type code
-
- txt
- Content type MARC source
- rdacontent
- Contents
- Understanding the challenges of implementing best practices in hospitality and tourism SMEsBenchmarking customer service on the internet: best practices from family businesses; Success factors for achieving high service revenues in manufacturing companies
- Control code
- 475992326
- Dimensions
- unknown
- Extent
- 1 online resource (163 pages)
- Form of item
- online
- Isbn
- 9781846630293
- Media category
- computer
- Media MARC source
- rdamedia
- Media type code
-
- c
- Specific material designation
- remote
- System control number
- (OCoLC)475992326
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<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.library.mst.edu/portal/Benchmarking-in-Services--Volume-13-Issue/tHX_skik2PU/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.library.mst.edu/portal/Benchmarking-in-Services--Volume-13-Issue/tHX_skik2PU/">Benchmarking in Services : Volume 13, Issue 3</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.library.mst.edu/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="http://link.library.mst.edu/">Missouri University of Science & Technology Library</a></span></span></span></span></div>
