Coverart for item
The Resource Benchmarking in Services : Volume 13, Issue 3

Benchmarking in Services : Volume 13, Issue 3

Label
Benchmarking in Services : Volume 13, Issue 3
Title
Benchmarking in Services
Title remainder
Volume 13, Issue 3
Creator
Contributor
Subject
Language
eng
Summary
Benchmarking is defined as "an improvement process in which a company measures its performance against that of best-in-class companies, determines how those companies achieved their performance levels, and uses the information to improve its own performance." (Bemowski, 1992, p. 20). Under the best of circumstances, benchmarking can be difficult, time-consuming, and costly. Service benchmarking is made more difficult than benchmarking in manufacturing because it appears that those things which are important to the customer may differ significantly from one service industry to another (Sower
Member of
Cataloging source
EBLCP
http://library.link/vocab/creatorName
Motwani, Jaideep
Dewey number
658/.562
Index
no index present
LC call number
HD62.15.B463 2006eb
Literary form
non fiction
Nature of contents
dictionaries
http://library.link/vocab/relatedWorkOrContributorName
Sower, Victor E
http://library.link/vocab/subjectName
  • Benchmarking (Management)
  • Total quality management
  • Benchmarking (Management)
  • Total quality management
Label
Benchmarking in Services : Volume 13, Issue 3
Instantiates
Publication
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
mixed
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Understanding the challenges of implementing best practices in hospitality and tourism SMEsBenchmarking customer service on the internet: best practices from family businesses; Success factors for achieving high service revenues in manufacturing companies
Control code
475992326
Dimensions
unknown
Extent
1 online resource (163 pages)
Form of item
online
Isbn
9781846630293
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Specific material designation
remote
System control number
(OCoLC)475992326
Label
Benchmarking in Services : Volume 13, Issue 3
Publication
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
mixed
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Understanding the challenges of implementing best practices in hospitality and tourism SMEsBenchmarking customer service on the internet: best practices from family businesses; Success factors for achieving high service revenues in manufacturing companies
Control code
475992326
Dimensions
unknown
Extent
1 online resource (163 pages)
Form of item
online
Isbn
9781846630293
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Specific material designation
remote
System control number
(OCoLC)475992326

Library Locations

    • Curtis Laws Wilson LibraryBorrow it
      400 West 14th Street, Rolla, MO, 65409, US
      37.955220 -91.772210
Processing Feedback ...