Coverart for item
The Resource Lean Sigma Methods and Tools for Service Organizations : the Story of a Cruise Line Transformation

Lean Sigma Methods and Tools for Service Organizations : the Story of a Cruise Line Transformation

Label
Lean Sigma Methods and Tools for Service Organizations : the Story of a Cruise Line Transformation
Title
Lean Sigma Methods and Tools for Service Organizations
Title remainder
the Story of a Cruise Line Transformation
Creator
Contributor
Subject
Language
eng
Summary
Every business aspires to be competitive and profitable in its market. To do this, an organization needs to offer customers value propositions, which may be manifest in the product it produces or the service it provides. This in turn will create customer loyalty and growth. There are a number of organizational philosophies and strategies used by businesses to help accomplish this goal, among which are the concepts of Six Sigma and Lean. This book proposes to integrate the best practices from each of these philosophies and apply them to a customer-focused organization-a cruise ship-whose overri
Member of
Cataloging source
MERUC
http://library.link/vocab/creatorName
Motwani, Jaideep
Dewey number
658.4/01
Index
no index present
LC call number
HD9980.5
Literary form
non fiction
Nature of contents
dictionaries
http://library.link/vocab/relatedWorkOrContributorName
Ptacek, Rob
http://library.link/vocab/subjectName
  • Six sigma (Quality control standard)
  • Lean manufacturing
  • Service industries
  • Cruise lines
  • Lean manufacturing
  • Service industries
  • Six sigma (Quality control standard)
Label
Lean Sigma Methods and Tools for Service Organizations : the Story of a Cruise Line Transformation
Instantiates
Publication
Bibliography note
ReferencesIndex; Other Tittle page
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
CHAPTER 1. The Lean Sigma for Service Challenge; CHAPTER 2. Identification and Understanding of Lean Sigma Implementation; CHAPTER 3. Lean Sigma Methods and Tools-Basic Concepts; CHAPTER 4. Comparing Manufacturing and Service Environments; CHAPTER 5. Key Enablers-Policy Deployment, Accountability Sessions, Employee Training and Involvement, and Lean Sigma Tool Selection and Application; CHAPTER 6. Analysis of the Current State; CHAPTER 7. Application of Lean Sigma Tools and Results; CHAPTER 8. Making Cultural Transitions; CHAPTER 9. Achieving, Sustaining, and Celebrating Success
Control code
817895544
Dimensions
unknown
Extent
1 online resource (138 pages)
Form of item
online
Isbn
9781606494080
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Specific material designation
remote
System control number
(OCoLC)817895544
Label
Lean Sigma Methods and Tools for Service Organizations : the Story of a Cruise Line Transformation
Publication
Bibliography note
ReferencesIndex; Other Tittle page
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
CHAPTER 1. The Lean Sigma for Service Challenge; CHAPTER 2. Identification and Understanding of Lean Sigma Implementation; CHAPTER 3. Lean Sigma Methods and Tools-Basic Concepts; CHAPTER 4. Comparing Manufacturing and Service Environments; CHAPTER 5. Key Enablers-Policy Deployment, Accountability Sessions, Employee Training and Involvement, and Lean Sigma Tool Selection and Application; CHAPTER 6. Analysis of the Current State; CHAPTER 7. Application of Lean Sigma Tools and Results; CHAPTER 8. Making Cultural Transitions; CHAPTER 9. Achieving, Sustaining, and Celebrating Success
Control code
817895544
Dimensions
unknown
Extent
1 online resource (138 pages)
Form of item
online
Isbn
9781606494080
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Specific material designation
remote
System control number
(OCoLC)817895544

Library Locations

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      400 West 14th Street, Rolla, MO, 65409, US
      37.955220 -91.772210
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