The Resource Lean Sigma Methods and Tools for Service Organizations : the Story of a Cruise Line Transformation
Lean Sigma Methods and Tools for Service Organizations : the Story of a Cruise Line Transformation
Resource Information
The item Lean Sigma Methods and Tools for Service Organizations : the Story of a Cruise Line Transformation represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in Missouri University of Science & Technology Library.This item is available to borrow from 1 library branch.
Resource Information
The item Lean Sigma Methods and Tools for Service Organizations : the Story of a Cruise Line Transformation represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in Missouri University of Science & Technology Library.
This item is available to borrow from 1 library branch.
- Summary
- Every business aspires to be competitive and profitable in its market. To do this, an organization needs to offer customers value propositions, which may be manifest in the product it produces or the service it provides. This in turn will create customer loyalty and growth. There are a number of organizational philosophies and strategies used by businesses to help accomplish this goal, among which are the concepts of Six Sigma and Lean. This book proposes to integrate the best practices from each of these philosophies and apply them to a customer-focused organization-a cruise ship-whose overri
- Language
- eng
- Extent
- 1 online resource (138 pages)
- Contents
-
- CHAPTER 1. The Lean Sigma for Service Challenge; CHAPTER 2. Identification and Understanding of Lean Sigma Implementation; CHAPTER 3. Lean Sigma Methods and Tools-Basic Concepts; CHAPTER 4. Comparing Manufacturing and Service Environments; CHAPTER 5. Key Enablers-Policy Deployment, Accountability Sessions, Employee Training and Involvement, and Lean Sigma Tool Selection and Application; CHAPTER 6. Analysis of the Current State; CHAPTER 7. Application of Lean Sigma Tools and Results; CHAPTER 8. Making Cultural Transitions; CHAPTER 9. Achieving, Sustaining, and Celebrating Success
- Isbn
- 9781606494080
- Label
- Lean Sigma Methods and Tools for Service Organizations : the Story of a Cruise Line Transformation
- Title
- Lean Sigma Methods and Tools for Service Organizations
- Title remainder
- the Story of a Cruise Line Transformation
- Language
- eng
- Summary
- Every business aspires to be competitive and profitable in its market. To do this, an organization needs to offer customers value propositions, which may be manifest in the product it produces or the service it provides. This in turn will create customer loyalty and growth. There are a number of organizational philosophies and strategies used by businesses to help accomplish this goal, among which are the concepts of Six Sigma and Lean. This book proposes to integrate the best practices from each of these philosophies and apply them to a customer-focused organization-a cruise ship-whose overri
- Cataloging source
- MERUC
- http://library.link/vocab/creatorName
- Motwani, Jaideep
- Dewey number
- 658.4/01
- Index
- no index present
- LC call number
- HD9980.5
- Literary form
- non fiction
- Nature of contents
- dictionaries
- http://library.link/vocab/relatedWorkOrContributorName
- Ptacek, Rob
- http://library.link/vocab/subjectName
-
- Six sigma (Quality control standard)
- Lean manufacturing
- Service industries
- Cruise lines
- Lean manufacturing
- Service industries
- Six sigma (Quality control standard)
- Label
- Lean Sigma Methods and Tools for Service Organizations : the Story of a Cruise Line Transformation
- Bibliography note
- ReferencesIndex; Other Tittle page
- Carrier category
- online resource
- Carrier category code
-
- cr
- Carrier MARC source
- rdacarrier
- Content category
- text
- Content type code
-
- txt
- Content type MARC source
- rdacontent
- Contents
- CHAPTER 1. The Lean Sigma for Service Challenge; CHAPTER 2. Identification and Understanding of Lean Sigma Implementation; CHAPTER 3. Lean Sigma Methods and Tools-Basic Concepts; CHAPTER 4. Comparing Manufacturing and Service Environments; CHAPTER 5. Key Enablers-Policy Deployment, Accountability Sessions, Employee Training and Involvement, and Lean Sigma Tool Selection and Application; CHAPTER 6. Analysis of the Current State; CHAPTER 7. Application of Lean Sigma Tools and Results; CHAPTER 8. Making Cultural Transitions; CHAPTER 9. Achieving, Sustaining, and Celebrating Success
- Control code
- 817895544
- Dimensions
- unknown
- Extent
- 1 online resource (138 pages)
- Form of item
- online
- Isbn
- 9781606494080
- Media category
- computer
- Media MARC source
- rdamedia
- Media type code
-
- c
- Specific material designation
- remote
- System control number
- (OCoLC)817895544
- Label
- Lean Sigma Methods and Tools for Service Organizations : the Story of a Cruise Line Transformation
- Bibliography note
- ReferencesIndex; Other Tittle page
- Carrier category
- online resource
- Carrier category code
-
- cr
- Carrier MARC source
- rdacarrier
- Content category
- text
- Content type code
-
- txt
- Content type MARC source
- rdacontent
- Contents
- CHAPTER 1. The Lean Sigma for Service Challenge; CHAPTER 2. Identification and Understanding of Lean Sigma Implementation; CHAPTER 3. Lean Sigma Methods and Tools-Basic Concepts; CHAPTER 4. Comparing Manufacturing and Service Environments; CHAPTER 5. Key Enablers-Policy Deployment, Accountability Sessions, Employee Training and Involvement, and Lean Sigma Tool Selection and Application; CHAPTER 6. Analysis of the Current State; CHAPTER 7. Application of Lean Sigma Tools and Results; CHAPTER 8. Making Cultural Transitions; CHAPTER 9. Achieving, Sustaining, and Celebrating Success
- Control code
- 817895544
- Dimensions
- unknown
- Extent
- 1 online resource (138 pages)
- Form of item
- online
- Isbn
- 9781606494080
- Media category
- computer
- Media MARC source
- rdamedia
- Media type code
-
- c
- Specific material designation
- remote
- System control number
- (OCoLC)817895544
Library Links
Embed
Settings
Select options that apply then copy and paste the RDF/HTML data fragment to include in your application
Embed this data in a secure (HTTPS) page:
Layout options:
Include data citation:
<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.library.mst.edu/portal/Lean-Sigma-Methods-and-Tools-for-Service/ETmhnpPNNLk/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.library.mst.edu/portal/Lean-Sigma-Methods-and-Tools-for-Service/ETmhnpPNNLk/">Lean Sigma Methods and Tools for Service Organizations : the Story of a Cruise Line Transformation</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.library.mst.edu/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="http://link.library.mst.edu/">Missouri University of Science & Technology Library</a></span></span></span></span></div>
Note: Adjust the width and height settings defined in the RDF/HTML code fragment to best match your requirements
Preview
Cite Data - Experimental
Data Citation of the Item Lean Sigma Methods and Tools for Service Organizations : the Story of a Cruise Line Transformation
Copy and paste the following RDF/HTML data fragment to cite this resource
<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.library.mst.edu/portal/Lean-Sigma-Methods-and-Tools-for-Service/ETmhnpPNNLk/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.library.mst.edu/portal/Lean-Sigma-Methods-and-Tools-for-Service/ETmhnpPNNLk/">Lean Sigma Methods and Tools for Service Organizations : the Story of a Cruise Line Transformation</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.library.mst.edu/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="http://link.library.mst.edu/">Missouri University of Science & Technology Library</a></span></span></span></span></div>
