Coverart for item
The Resource Service mining : framework and application, Wei-Lun Chang

Service mining : framework and application, Wei-Lun Chang

Label
Service mining : framework and application
Title
Service mining
Title remainder
framework and application
Statement of responsibility
Wei-Lun Chang
Creator
Author
Subject
Genre
Language
eng
Summary
The shifting focus of service from the 1980s to 2000s has proved that IT not only lowers the cost of service but creates avenues to enhance revenue through service. In particular, companies increase revenue through IT-based services. The new type of service, e-service, has several features such as being mobile, flexible, interactive, and interchangeable. Additionally, e-services have much to offer in terms of overcoming obstacles faced by a traditional services industry. The concept of service science, which was proposed by IBM, combines several issues into traditional service management, such as the disciplines of technology and engineering. While service science provides an avenue for future service researches, the specific research areas from the IT perspective still needs to be elaborated. This book introduces a novel concept, service mining, to address several research areas from the viewpoints of technology, model, management, and application. Service mining is defined as "a systematical process including service discovery, experience, recovery, and retention to discover unique patterns and exceptional values within the existing services." The goal of service mining is similar to data mining, text mining, or web mining--it aims to "detect something new" from the service pool. The major difference is the feature of service is quite distinct in its mining target such as data or text. In other words, service is a process of value co-creation and difference in the perception of various customers. In the concept of service mining, the target is not only the traditional services but also IT-based services. Service mining is a branch under the big umbrella of service science. The goals of this book are to devise various concepts of service mining and to identify different possible applications. The contribution is to furnish a roadmap of service mining to researchers, managers, and marketers in service sectors
Member of
Cataloging source
NYBEP
http://library.link/vocab/creatorName
Chang, Wei-Lun
Dewey number
658.812
Index
index present
LC call number
HF5415.5
LC item number
.C427 2014
Literary form
non fiction
Nature of contents
  • dictionaries
  • abstracts summaries
  • bibliography
Series statement
Quantitative approaches to decision making collection,
http://library.link/vocab/subjectName
  • Customer services
  • BUSINESS & ECONOMICS
  • BUSINESS & ECONOMICS
  • BUSINESS & ECONOMICS
  • BUSINESS & ECONOMICS
  • Customer services
Target audience
  • adult
  • specialized
Label
Service mining : framework and application, Wei-Lun Chang
Instantiates
Publication
Note
Part of: 2013 digital library
Bibliography note
Includes bibliographical references (pages 95-101) and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
1. Framework and opportunities of service mining -- 2. Mining customer value on services -- 3. Mining the price of service -- 4. Mining cooperation of services -- 5. Mining services in customer relationship -- 6. Discovering service failure and recovery -- 7. Mining service brands -- 8. Toward service idealism -- Conclusion -- Notes -- References -- Index
Control code
869630425
Edition
First edition.
Extent
1 online resource (xi, 104 pages).
Form of item
online
Isbn
9781606495759
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Specific material designation
remote
System control number
(OCoLC)869630425
Label
Service mining : framework and application, Wei-Lun Chang
Publication
Note
Part of: 2013 digital library
Bibliography note
Includes bibliographical references (pages 95-101) and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
1. Framework and opportunities of service mining -- 2. Mining customer value on services -- 3. Mining the price of service -- 4. Mining cooperation of services -- 5. Mining services in customer relationship -- 6. Discovering service failure and recovery -- 7. Mining service brands -- 8. Toward service idealism -- Conclusion -- Notes -- References -- Index
Control code
869630425
Edition
First edition.
Extent
1 online resource (xi, 104 pages).
Form of item
online
Isbn
9781606495759
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Specific material designation
remote
System control number
(OCoLC)869630425

Library Locations

    • Curtis Laws Wilson LibraryBorrow it
      400 West 14th Street, Rolla, MO, 65409, US
      37.955220 -91.772210
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